Our returns are a piece of cake
In the unlikely event you are not completely satisfied with your purchase from Urban Safari, you can return it to us for an exchange or full refund. Send an email to firstname.lastname@example.org within 14 days of placing your order, explaining your problem and we'll be happy to exchange or refund you once we've received the item.
From Nov 1st 2016 we offer a 3 month return period for items purchased as Christmas gifts. Items may be returned up to 5th Jan if a return is required. As per standard returns policy, all returned goods must be unused, in the condition you received them, and in their original packaging. Items can should be sent using 2nd Class Signed-For. Please contact us for any assistance and we'll be glad to help.